Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carolyn Kumos

Carolyn Kumos

December 27, 2024

5  out of  5
rating by Carolyn Kumos
"Been with them over 5 years Shoutout to Jody very helpful and kind"
We responded:
"That’s awesome to hear! We appreciate you taking the time to send a shoutout 😊"
Profile photo of JoAnne Hirata

JoAnne Hirata

December 19, 2024

5  out of  5
rating by JoAnne Hirata
"Jody was so very helpful and patient with this tech challenged senior. The whole staff deserves kudos"
We responded:
"So glad to hear we were able to help you!!! Thank you for taking the time to let us know how we’re doing 🤗"
Profile photo of Jlapera6

Jlapera6

December 17, 2024

5  out of  5
rating by Jlapera6
"Been with State Farm for years loving it top notch crew really happy with their service."
We responded:
"We enjoy servicing you and your family Jensen! Thank you for your kind review 🤗"
Profile photo of lester bautista

lester bautista

December 5, 2024

5  out of  5
rating by lester bautista
"Thank you so much for your Excellent service."
We responded:
"We are happy to have you as a new customer Lester!"
Profile photo of Sheri Uyehara

Sheri Uyehara

November 28, 2024

5  out of  5
rating by Sheri Uyehara
"Jodi was very pleasant, patient and easy to talk to, wish all businesses had a ‘Jodi’. Susan’s office is helping me save $$$, how awesome is that?!"
We responded:
"Hi Sheri, your positive feedback is appreciated and we are always happy to help you. "
Profile photo of James Patinio

James Patinio

November 8, 2024

5  out of  5
rating by James Patinio
"This office has the most friendly people I know. Rest assured if you come to Susan's office, your insurance needs will be taken cared of!"
We responded:
"Thanks for the great review James! "
Profile photo of GuavaRella

GuavaRella

September 11, 2024

5  out of  5
rating by GuavaRella
"Thank you Jodi Watanabe for assisting me with my account you and your team are always very helpful I greatly appreciate it!"
We responded:
"Thank you for the great review. We appreciate you too!"
Profile photo of Shyla Wingo

Shyla Wingo

April 26, 2024

5  out of  5
rating by Shyla Wingo
"First time dealing with insurance by myself, my dad use to handle it for me. Susan and her team are so kind and helpful with things you may have questions with and are always willing to get the best policy for you. I highly recommend using these amazing people, you won’t regret it!"
We responded:
"Thank you so much for your kind review Shyla! We are so thankful for you too :)"
Profile photo of Susan Phillips

Susan Phillips

April 26, 2024

5  out of  5
rating by Susan Phillips
"State Farm always places their clients on the top of the list. From the moment you first enter their office, you immediately feel important and they truly listen to what you have to share. This is not the first time that I have reviewed my car and home policies with Jamie Miranda. Her professionalism, knowledge, caring personality and patience to address all of my concerns always assure me that I am in good hands. I am truly grateful to Susan Yanabu Ihle and her most competent and caring staff."
We responded:
"We appreciate your kind review Susan and hope to see you again soon!"
Profile photo of Fred Romero

Fred Romero

February 8, 2024

5  out of  5
rating by Fred Romero
"Sheryl was very thorough in my recent homeowners policy review. She also found additional savings/discounts on my policy, and pointed to additional coverages that would benefit my situation. Great job, Sheryl!"
We responded:
"Thanks for the 5 star review Fred! We're happy to help you with any questions you have. "
Profile photo of James Tachibana

James Tachibana

December 8, 2023

5  out of  5
rating by James Tachibana
"Have had Susan’s team for many years now and I always receive great service. They are always quick to respond to my questions and give great advice. Thank you!!!"
We responded:
"Big mahalo from our entire team! Thank you for taking the time to give us a 5 star review 😀"
Profile photo of Scott Yamane

Scott Yamane

November 7, 2023

5  out of  5
rating by Scott Yamane
"Thank you Sheryl for taking the time to update and explaining my insurance policies to me. As we age we need people who care about us, Thank you Sheryl for caring God bless you"
We responded:
"Thank you for your great review Scott. It was nice seeing you and we're glad we were able to help."
Profile photo of Veronica Fuentes

Veronica Fuentes

October 19, 2023

5  out of  5
rating by Veronica Fuentes
"Everyone at this State farm is knowledgeable and they provide you with all the information. They check in on your policies to ensure you are getting everything you needs. Whether it's to decrease or increase your insurance. Such awesome service every time I'm in need of their services."
We responded:
"Thank you so much for your kind review 🙏🏼 We really enjoy servicing you and helping with all your insurance and financial needs ☺️"
Profile photo of patrick viela sr.

patrick viela sr.

October 12, 2023

5  out of  5
rating by patrick viela sr.
"Always welcomed here with open arms. Never had any questions unanswered, very friendly staff there in Mililani. Customer service I rate it a 10+! Always helping me to better understand my policy and updates. Keep up the high quality level that you people do so naturally. 🤙🏽"
We responded:
"Big mahalo from our entire team! Thank you for taking the time to give such an awesome review 😀"
Profile photo of Dennis Enomoto

Dennis Enomoto

September 16, 2023

5  out of  5
rating by Dennis Enomoto
"The review by Travis Santos is spot on and I could not agree more with everything he said. The staff of the office of Susan Yanabu Ihle are knowledgeable and personable, they are truly professional. We have been supported by several members of her staff over many years and the service is always excellent, provided in a very friendly and comfortable environment. Our most recent visit was with Jamie Miranda and we walked out of the office with a better understanding of the changing environment relative to our homeowners and auto policies. And after making a few adjustments we are confident that they reflect a better balance between protection and cost, i.e. we have peace on mind. Thank you Jamie!"
We responded:
"Thank you for leaving us a 5-star review Dennis! It was nice seeing you in our office and glad we were able to help you with your insurance questions. Let us know if there is anything else you need. "
Profile photo of Chantel Fonseca

Chantel Fonseca

September 15, 2023

5  out of  5
rating by Chantel Fonseca
"The team was so helpful in assisting me with reviewing my policy, teaching me new things, and helping me out with a payment issue! My family and I have been a part of this office for as long as I can remember and I’m so appreciate for how they care for us as clients. 💙"
We responded:
"Thank you for the 5-star review Chantel! We truly appreciate your support and loyalty as a long time customer. I am glad to hear our team was able to assist you in reviewing your insurance plan and providing you with important information. If you ever need additional help down the road please do not hesitate to contact us 🤗"
Profile photo of Travis Santos

Travis Santos

September 6, 2023

5  out of  5
rating by Travis Santos
"I recently had the pleasure of working with State Farm agent Susan Yanabu-Ihle and her colleague Jamie Miranda to review my insurance policies, and I cannot speak highly enough of the outstanding service they provided. From start to finish, my experience with the team was nothing short of exceptional, and I am truly grateful for their expertise and dedication. Jamie's knowledge and professionalism were immediately evident. She took the time to thoroughly assess my insurance needs and patiently answered all of my questions. She demonstrated a deep understanding of the intricacies of insurance policies, and I felt confident that I was in capable hands throughout the process. Jamie's friendly and approachable demeanor made the experience not only informative but also enjoyable."
We responded:
"We are so grateful for such a kind review Travis! Our entire office appreciates the opportunity to serve you and your family all these years 🙏🏼"
Profile photo of Tonya Tengan

Tonya Tengan

August 23, 2023

5  out of  5
rating by Tonya Tengan
"Thank you Sheryl for helping my husband and I getting our documents notarized on such short notice. I appreciate your kindness !!"
We responded:
"Thank you for taking the time to leave us that kind 5-star review. We’re glad Sheryl was able to help you! Call us anytime 😊"
Profile photo of keala lee

keala lee

August 22, 2023

5  out of  5
rating by keala lee
"Mahalo for your help and support with our policies. Helpful and friendly service. 🤙🏼"
We responded:
"Your kind review means a lot to us Keala 😊 Thank you and we hope to provide even better service for many years to come! "
Profile photo of David Goya

David Goya

August 11, 2023

5  out of  5
rating by David Goya
"This State Farm office is awesome, their service is great for all our insurances."
We responded:
"Thank you David! We enjoy providing you great service 😀"
Profile photo of leilani agdinaoay

leilani agdinaoay

August 10, 2023

5  out of  5
rating by leilani agdinaoay
"I’ve recently made the change from being a loyal customer with a local insurance for 35 years but I could not pass out State Farm’s reasonable priced umbrella package, including my business coverage. Susan’s team, especially her direct contacts Jaime and Jodi were awesome! Great customer service and made sure I understood my plans. Texting with Jaime eased the process to ensure my paperwork was completed in a timely manner. I highly recommend Susan Yanabu’s State Farm team!!!!"
We responded:
"Thanks for the kind review Leilani! We really appreciate you taking the time to leave such a great review and we hope to help you for many years to come! "
Profile photo of blindmulletfab

blindmulletfab

August 1, 2023

5  out of  5
rating by blindmulletfab
"Very helpful and friendly staff. Our family has been with them for decades!"
We responded:
"Thank you so much! - we are so grateful to be a part of helping you and your family for so many years 🙏🏼😀"
Profile photo of Jade Moon

Jade Moon

June 1, 2023

5  out of  5
rating by Jade Moon
"I am so impressed with the amount of time and consideration this office gave me when I needed some answers in order to fill out my brother's Medicaid renewal form. Jodi Watanabe listened carefully and did everything she could to help me. She even ended up calling the national office to figure out the solution to my brother's problem. I'm incredibly grateful. I would be happy to recommend Susan Ihle as an insurance agent, knowing she and her staff will treat their clients with care. Mahalo!"
Profile photo of Elizaveta Neginskaya

Elizaveta Neginskaya

May 6, 2023

5  out of  5
rating by Elizaveta Neginskaya
"I absolutely Love The Staff At The Mililani Tech Park Location, I’m Always Greeted With Kindness, Sharol Has Been My Agent For Several Years, I Really Appreciate Her Expertise And Professionalism! Any Time I Have Questions, She Is Extremely Responsive, It’s So Nice To Be A Member Of A Great Insurance Company, And The Staff Members Representing The Company, Make It So Much Better!"
We responded:
"Thank you Liza, we always enjoy seeing you too!"
Profile photo of Garret Murayama

Garret Murayama

April 10, 2023

5  out of  5
rating by Garret Murayama
"Susan’s and her team has always been very timely in their responses and support. Communication is always good."
We responded:
"Thank you so much Garret! I appreciate you taking the time to give a shout out to our team "