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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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GuavaRella

September 11, 2024

5  out of  5
rating by GuavaRella
"Thank you Jodi Watanabe for assisting me with my account you and your team are always very helpful I greatly appreciate it!"
We responded:
"Thank you for the great review. We appreciate you too!"
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Shyla Wingo

April 26, 2024

5  out of  5
rating by Shyla Wingo
"First time dealing with insurance by myself, my dad use to handle it for me. Susan and her team are so kind and helpful with things you may have questions with and are always willing to get the best policy for you. I highly recommend using these amazing people, you won’t regret it!"
We responded:
"Thank you so much for your kind review Shyla! We are so thankful for you too :)"
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Susan Phillips

April 26, 2024

5  out of  5
rating by Susan Phillips
"State Farm always places their clients on the top of the list. From the moment you first enter their office, you immediately feel important and they truly listen to what you have to share. This is not the first time that I have reviewed my car and home policies with Jamie Miranda. Her professionalism, knowledge, caring personality and patience to address all of my concerns always assure me that I am in good hands. I am truly grateful to Susan Yanabu Ihle and her most competent and caring staff."
We responded:
"We appreciate your kind review Susan and hope to see you again soon!"
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Fred Romero

February 8, 2024

5  out of  5
rating by Fred Romero
"Sheryl was very thorough in my recent homeowners policy review. She also found additional savings/discounts on my policy, and pointed to additional coverages that would benefit my situation. Great job, Sheryl!"
We responded:
"Thanks for the 5 star review Fred! We're happy to help you with any questions you have. "
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James Tachibana

December 8, 2023

5  out of  5
rating by James Tachibana
"Have had Susan’s team for many years now and I always receive great service. They are always quick to respond to my questions and give great advice. Thank you!!!"
We responded:
"Big mahalo from our entire team! Thank you for taking the time to give us a 5 star review 😀"
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Scott Yamane

November 7, 2023

5  out of  5
rating by Scott Yamane
"Thank you Sheryl for taking the time to update and explaining my insurance policies to me. As we age we need people who care about us, Thank you Sheryl for caring God bless you"
We responded:
"Thank you for your great review Scott. It was nice seeing you and we're glad we were able to help."
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Veronica Fuentes

October 19, 2023

5  out of  5
rating by Veronica Fuentes
"Everyone at this State farm is knowledgeable and they provide you with all the information. They check in on your policies to ensure you are getting everything you needs. Whether it's to decrease or increase your insurance. Such awesome service every time I'm in need of their services."
We responded:
"Thank you so much for your kind review 🙏🏼 We really enjoy servicing you and helping with all your insurance and financial needs ☺️"
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patrick viela sr.

October 12, 2023

5  out of  5
rating by patrick viela sr.
"Always welcomed here with open arms. Never had any questions unanswered, very friendly staff there in Mililani. Customer service I rate it a 10+! Always helping me to better understand my policy and updates. Keep up the high quality level that you people do so naturally. 🤙🏽"
We responded:
"Big mahalo from our entire team! Thank you for taking the time to give such an awesome review 😀"
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Dennis Enomoto

September 16, 2023

5  out of  5
rating by Dennis Enomoto
"The review by Travis Santos is spot on and I could not agree more with everything he said. The staff of the office of Susan Yanabu Ihle are knowledgeable and personable, they are truly professional. We have been supported by several members of her staff over many years and the service is always excellent, provided in a very friendly and comfortable environment. Our most recent visit was with Jamie Miranda and we walked out of the office with a better understanding of the changing environment relative to our homeowners and auto policies. And after making a few adjustments we are confident that they reflect a better balance between protection and cost, i.e. we have peace on mind. Thank you Jamie!"
We responded:
"Thank you for leaving us a 5-star review Dennis! It was nice seeing you in our office and glad we were able to help you with your insurance questions. Let us know if there is anything else you need. "
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Chantel Fonseca

September 15, 2023

5  out of  5
rating by Chantel Fonseca
"The team was so helpful in assisting me with reviewing my policy, teaching me new things, and helping me out with a payment issue! My family and I have been a part of this office for as long as I can remember and I’m so appreciate for how they care for us as clients. 💙"
We responded:
"Thank you for the 5-star review Chantel! We truly appreciate your support and loyalty as a long time customer. I am glad to hear our team was able to assist you in reviewing your insurance plan and providing you with important information. If you ever need additional help down the road please do not hesitate to contact us 🤗"
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Travis Santos

September 6, 2023

5  out of  5
rating by Travis Santos
"I recently had the pleasure of working with State Farm agent Susan Yanabu-Ihle and her colleague Jamie Miranda to review my insurance policies, and I cannot speak highly enough of the outstanding service they provided. From start to finish, my experience with the team was nothing short of exceptional, and I am truly grateful for their expertise and dedication. Jamie's knowledge and professionalism were immediately evident. She took the time to thoroughly assess my insurance needs and patiently answered all of my questions. She demonstrated a deep understanding of the intricacies of insurance policies, and I felt confident that I was in capable hands throughout the process. Jamie's friendly and approachable demeanor made the experience not only informative but also enjoyable."
We responded:
"We are so grateful for such a kind review Travis! Our entire office appreciates the opportunity to serve you and your family all these years 🙏🏼"
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Tonya Tengan

August 23, 2023

5  out of  5
rating by Tonya Tengan
"Thank you Sheryl for helping my husband and I getting our documents notarized on such short notice. I appreciate your kindness !!"
We responded:
"Thank you for taking the time to leave us that kind 5-star review. We’re glad Sheryl was able to help you! Call us anytime 😊"
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keala lee

August 22, 2023

5  out of  5
rating by keala lee
"Mahalo for your help and support with our policies. Helpful and friendly service. 🤙🏼"
We responded:
"Your kind review means a lot to us Keala 😊 Thank you and we hope to provide even better service for many years to come! "
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David Goya

August 11, 2023

5  out of  5
rating by David Goya
"This State Farm office is awesome, their service is great for all our insurances."
We responded:
"Thank you David! We enjoy providing you great service 😀"
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leilani agdinaoay

August 10, 2023

5  out of  5
rating by leilani agdinaoay
"I’ve recently made the change from being a loyal customer with a local insurance for 35 years but I could not pass out State Farm’s reasonable priced umbrella package, including my business coverage. Susan’s team, especially her direct contacts Jaime and Jodi were awesome! Great customer service and made sure I understood my plans. Texting with Jaime eased the process to ensure my paperwork was completed in a timely manner. I highly recommend Susan Yanabu’s State Farm team!!!!"
We responded:
"Thanks for the kind review Leilani! We really appreciate you taking the time to leave such a great review and we hope to help you for many years to come! "
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blindmulletfab

August 1, 2023

5  out of  5
rating by blindmulletfab
"Very helpful and friendly staff. Our family has been with them for decades!"
We responded:
"Thank you so much! - we are so grateful to be a part of helping you and your family for so many years 🙏🏼😀"
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Jade Moon

June 1, 2023

5  out of  5
rating by Jade Moon
"I am so impressed with the amount of time and consideration this office gave me when I needed some answers in order to fill out my brother's Medicaid renewal form. Jodi Watanabe listened carefully and did everything she could to help me. She even ended up calling the national office to figure out the solution to my brother's problem. I'm incredibly grateful. I would be happy to recommend Susan Ihle as an insurance agent, knowing she and her staff will treat their clients with care. Mahalo!"
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Elizaveta Neginskaya

May 6, 2023

5  out of  5
rating by Elizaveta Neginskaya
"I absolutely Love The Staff At The Mililani Tech Park Location, I’m Always Greeted With Kindness, Sharol Has Been My Agent For Several Years, I Really Appreciate Her Expertise And Professionalism! Any Time I Have Questions, She Is Extremely Responsive, It’s So Nice To Be A Member Of A Great Insurance Company, And The Staff Members Representing The Company, Make It So Much Better!"
We responded:
"Thank you Liza, we always enjoy seeing you too!"
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Garret Murayama

April 10, 2023

5  out of  5
rating by Garret Murayama
"Susan’s and her team has always been very timely in their responses and support. Communication is always good."
We responded:
"Thank you so much Garret! I appreciate you taking the time to give a shout out to our team "
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tracy taketa

March 7, 2023

5  out of  5
rating by tracy taketa
"Jamie was very helpful"
We responded:
"Thanks Tracy, we appreciate your business and hope to be able to continue helping you and your family! :) "
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Suzi

February 27, 2023

5  out of  5
rating by Suzi
"Jodi called me back immediately. I appreciate the care Susan's team demonstrates!"
We responded:
"Suzi, thank you so much for leaving us a 5-star review! Jodi is wonderful and I’m glad she was able to help you! Please feel free to contact us if you have any questions! – Susan "
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Samuel White

February 14, 2023

5  out of  5
rating by Samuel White
"Always excellent service from Sharon and all staff."
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huy vu

February 11, 2023

5  out of  5
rating by huy vu
"Jodi Watanabe, an Agent Team Member of Susan Ihle, graciously reached out to us so we could avoid the late payment/insurance cancellation. It was our fault in the mix-up during our move/transition. Much thank you Jodi for being so accommodating in assisting us with the insurance coverage and payment."
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Angelica Talin

February 7, 2023

5  out of  5
rating by Angelica Talin
"I’ve been coming here since I was 2 years old (I can’t remember that far back lol) but that’s how long I had my life insurance policy when my grandpa made me one back in 1988 :) I recently enrolled my son for a policy and I can say this State Farm has the most friendliest agents! I also had questions about tax forms today and Sheryl answered all of my questions :) I love that they’re very personable and it makes you feel like family when you’re there! Jamie also helped me too & she’s really helpful and amazing just like Sheryl, thank you for everything! :)"
We responded:
"Thank you so much Angie! We love that we can help you and your family- we appreciate you 😘"
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Joy Yoshihara

January 20, 2023

5  out of  5
rating by Joy Yoshihara
"Jody was very helpful in scheduling my appointment, very polite and friendly. I appreciate their concern in making sure I have the proper coverage and that all my goals are met. Thank you!"
We responded:
"We appreciate a great customer like you Joy!"