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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dennis Enomoto

September 16, 2023

5  out of  5 rating by Dennis Enomoto
"The review by Travis Santos is spot on and I could not agree more with everything he said. The staff of the office of Susan Yanabu Ihle are knowledgeable and personable, they are truly professional. We have been supported by several members of her staff over many years and the service is always excellent, provided in a very friendly and comfortable environment. Our most recent visit was with Jamie Miranda and we walked out of the office with a better understanding of the changing environment relative to our homeowners and auto policies. And after making a few adjustments we are confident that they reflect a better balance between protection and cost, i.e. we have peace on mind. Thank you Jamie!"

Chantel Fonseca

September 15, 2023

5  out of  5 rating by Chantel Fonseca
"The team was so helpful in assisting me with reviewing my policy, teaching me new things, and helping me out with a payment issue! My family and I have been a part of this office for as long as I can remember and I’m so appreciate for how they care for us as clients. 💙"

Travis Santos

September 6, 2023

5  out of  5 rating by Travis Santos
"I recently had the pleasure of working with State Farm agent Susan Yanabu-Ihle and her colleague Jamie Miranda to review my insurance policies, and I cannot speak highly enough of the outstanding service they provided. From start to finish, my experience with the team was nothing short of exceptional, and I am truly grateful for their expertise and dedication. Jamie's knowledge and professionalism were immediately evident. She took the time to thoroughly assess my insurance needs and patiently answered all of my questions. She demonstrated a deep understanding of the intricacies of insurance policies, and I felt confident that I was in capable hands throughout the process. Jamie's friendly and approachable demeanor made the experience not only informative but also enjoyable."

Tonya Tengan

August 23, 2023

5  out of  5 rating by Tonya Tengan
"Thank you Sheryl for helping my husband and I getting our documents notarized on such short notice. I appreciate your kindness !!"

keala lee

August 22, 2023

5  out of  5 rating by keala lee
"Mahalo for your help and support with our policies. Helpful and friendly service. 🤙🏼"

David Goya

August 11, 2023

5  out of  5 rating by David Goya
"This State Farm office is awesome, their service is great for all our insurances."

leilani agdinaoay

August 10, 2023

5  out of  5 rating by leilani agdinaoay
"I’ve recently made the change from being a loyal customer with a local insurance for 35 years but I could not pass out State Farm’s reasonable priced umbrella package, including my business coverage. Susan’s team, especially her direct contacts Jaime and Jodi were awesome! Great customer service and made sure I understood my plans. Texting with Jaime eased the process to ensure my paperwork was completed in a timely manner. I highly recommend Susan Yanabu’s State Farm team!!!!"


August 1, 2023

5  out of  5 rating by blindmulletfab
"Very helpful and friendly staff. Our family has been with them for decades!"

Jade Moon

June 1, 2023

5  out of  5 rating by Jade Moon
"I am so impressed with the amount of time and consideration this office gave me when I needed some answers in order to fill out my brother's Medicaid renewal form. Jodi Watanabe listened carefully and did everything she could to help me. She even ended up calling the national office to figure out the solution to my brother's problem. I'm incredibly grateful. I would be happy to recommend Susan Ihle as an insurance agent, knowing she and her staff will treat their clients with care. Mahalo!"

Elizaveta Neginskaya

May 6, 2023

5  out of  5 rating by Elizaveta Neginskaya
"I absolutely Love The Staff At The Mililani Tech Park Location, I’m Always Greeted With Kindness, Sharol Has Been My Agent For Several Years, I Really Appreciate Her Expertise And Professionalism! Any Time I Have Questions, She Is Extremely Responsive, It’s So Nice To Be A Member Of A Great Insurance Company, And The Staff Members Representing The Company, Make It So Much Better!"

Garret Murayama

April 10, 2023

5  out of  5 rating by Garret Murayama
"Susan’s and her team has always been very timely in their responses and support. Communication is always good."

tracy taketa

March 7, 2023

5  out of  5 rating by tracy taketa
"Jamie was very helpful"


February 27, 2023

5  out of  5 rating by Suzi
"Jodi called me back immediately. I appreciate the care Susan's team demonstrates!"

Samuel White

February 14, 2023

5  out of  5 rating by Samuel White
"Always excellent service from Sharon and all staff."

huy vu

February 11, 2023

5  out of  5 rating by huy vu
"Jodi Watanabe, an Agent Team Member of Susan Ihle, graciously reached out to us so we could avoid the late payment/insurance cancellation. It was our fault in the mix-up during our move/transition. Much thank you Jodi for being so accommodating in assisting us with the insurance coverage and payment."

Angelica Talin

February 7, 2023

5  out of  5 rating by Angelica Talin
"I’ve been coming here since I was 2 years old (I can’t remember that far back lol) but that’s how long I had my life insurance policy when my grandpa made me one back in 1988 :) I recently enrolled my son for a policy and I can say this State Farm has the most friendliest agents! I also had questions about tax forms today and Sheryl answered all of my questions :) I love that they’re very personable and it makes you feel like family when you’re there! Jamie also helped me too & she’s really helpful and amazing just like Sheryl, thank you for everything! :)"

Joy Yoshihara

January 20, 2023

5  out of  5 rating by Joy Yoshihara
"Jody was very helpful in scheduling my appointment, very polite and friendly. I appreciate their concern in making sure I have the proper coverage and that all my goals are met. Thank you!"


January 10, 2023

5  out of  5 rating by JIMMY EROLIN JR
"Susan Yanabu Ihle and team are awesome. They always make sure you get the documents you need in a timely manner. They always go the extra mile to make transactions smooth."

Ralf Gomez

December 1, 2022

5  out of  5 rating by Ralf Gomez
"All agents are always so pleasant. It’s a nice surprise that I’ve been speaking with the same group of agents for years. It’s a reflection on the boss when employees stay. No pushy sales yet I know I can call if I ever need anything. App works great. I even got a personal reminder from the office for payment instead of abruptly canceling my policy. I have no reason to look elsewhere for my insurance needs. Thank you!"

R Ego

October 25, 2022

5  out of  5 rating by R Ego
"We’ve been with State Farm for 3 years and is so pleased with the outstanding Customer Service provided by the staff of Susan Ihle. It’s always a pleasure calling the office and talking with a representative who provides great service and is pleasant to talk to. My payments are processed on time and if I have a question that needs further assistance, I receive a call back the same day. What service! One less worry knowing my family’s insurance needs are well protected by State Farm."

Dennis Santa Maria

October 13, 2022

5  out of  5 rating by Dennis Santa Maria
"Always so pleasant and patient, wanting to answer our questions and give the best customer service! We appreciate the whole staff who make us feel like family. :)"

Jeremy Young

October 13, 2022

5  out of  5 rating by Jeremy Young
"Life hasn’t been too kind to me for a few years now but I’ve been trying my best to drive safely so I could low my auto insurance. These ladies cut my monthly rate in half instantly even tho I still had a few infractions on my driving record! Now, I can see myself saving for a newer vehicle and they been helping inquire about full coverage . I could believe that my quote are total affordable even tho I’m still going through tough times…. 100% recommendation by me!!!!!!"

Default User

October 5, 2022

4  out of  5 rating by Default User
"Nice friendly people, willing to help you find the right insurance you know just in case. Sheryl helped me to save some money in these tough times. I insure all my vehicles and my home with State Farm! Local and friendly always a winner!"

Robert Ventura

September 26, 2022

5  out of  5 rating by Robert Ventura
"Our family has been with the Ihle/State Farm family for years. Susan and Jamie are always responsive and thorough. They are always available to personally walk us through any claims or coverage questions or issues. We know them and they know us."

Omine Ohana

September 13, 2022

5  out of  5 rating by Omine Ohana
"Great customer service! Sharon was able to help me add on another vehicle to our policy. We even changed the deductible on existing vehicles and added on rental coverage as well. Thanks for your help! “Like a good neighbor, State Farm is there!”"